Q&A
The
our consulting and development
teams operate out of India, while
client-facing leadership is placed
in-market. This ensures we bring
global
expertise
with
local
context at an optimized cost.
We are also investing in indus-
try-specific SAP templates for
Middle
Eastern
and African
compliance, especially in sectors
like
auto
components,
food
processing, and pharma. Our
cloud-first strategy means we can
deploy, manage, and support SAP
Business One and S/4HANA for
clients
across
geographies
without borders.
The long-term vision is clear: to
make PTS the preferred SAP ERP
partner for growing mid-market
enterprises
across
emerging
global markets.
Q.
How do you maintain
consistent service quality across
offices in Mumbai, Pune, Benga-
luru, and remote delivery?
Consistency in delivery is the
cornerstone of our service prom-
ise. At PTS, we’ve established a
centralized project governance
and QA framework, supported by
tools, templates, and methodolo-
gies aligned with SAP Activate
and Agile principles.
All our regional offices Mumbai
(HQ), Pune, and Bengaluru are
connected via a unified project
management
platform
where
team leads and project managers
monitor progress, risks, and
escalations in real-time.
Our
consultants
go
through
continuous learning via SAP
certifications and internal knowl-
edge-sharing sessions. We follow
a standardized documentation
process for all implementations
ensuring
client
onboarding,
blueprinting, testing, and UAT
happen seamlessly, regardless of
geography.
Additionally, our remote delivery
team has been instrumental in
supporting
clients
during
go-lives, patch updates, and
support ticket resolutions without
compromising service quality.
Ultimately, it’s our people-first
culture that drives consistency.
Each project is overseen by a
dedicated delivery manager and
reviewed weekly by the executive
team
to
maintain
quality,
timelines, and client satisfaction
across the board.
33 | June2025 | www.industrialoutlook.in